Privacy Policy

Privacy Policy

At AutoCraft, protecting your privacy is a top priority. This policy explains what personal information we collect, how we use it, who can access it, and your rights over it. By using autocraft.pk or placing an order with us, you agree to this Privacy Policy and our Terms of Service.

Information We Collect

When you place an order, create an account or contact us, we may collect:

  • Your name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order details and purchase history

We also collect non-personal information through cookies, such as pages visited and device type. This helps us improve the website and your shopping experience. You can clear or block cookies at any time in your browser settings.

How We Use Your Information

We use your information to:

  • Process, confirm and deliver your orders
  • Share your name, phone number and address with our courier partners so they can deliver your order
  • Send order and delivery updates by SMS, WhatsApp or email
  • Contact you if there is any issue with your order or delivery
  • Answer your questions and provide customer support
  • Send offers, new arrivals and promotions, but only if you choose to receive them
  • Prevent fraud and keep our store secure

How We Protect Your Information

Our website uses SSL encryption, so your information is sent securely. Online payments are processed by secure, trusted payment providers, and we do not store your card details.

Sharing Your Information

We never sell or rent your personal information. We share it only with:

  • Courier and delivery partners, to deliver your order
  • Payment providers, to process payments
  • Government or legal authorities, if required by law

How Long We Keep Your Data

We keep your information only as long as needed to provide our services, or as required by law, for example for accounting records. After that, it is deleted.

Marketing Messages

If you subscribe to our updates, we may send you offers and news about our products. You can unsubscribe at any time using the “unsubscribe” link in our emails, or by contacting us. Order and delivery messages are not marketing, so they will still be sent.

Your Rights

You can ask us at any time to:

  • Tell you what personal information we hold about you
  • Correct any wrong or incomplete information
  • Delete your information, unless we must keep it by law

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

For any privacy questions or requests, contact AutoCraft:
📞 Phone / WhatsApp: 0305 1221555
✉️ Email: official.autocraft.pk@gmail.com
🌐 Website: www.autocraft.pk