Return Policy

Return Policy

We want you to be fully satisfied with your AutoCraft purchase. If something isn’t right, you can return it under the conditions below.

Return Window

  • You can request a return within 7 days of receiving your order.
  • Requests made after 7 days cannot be accepted.

Conditions for Return
To be accepted, the item must be:

  • Unused, and in the same condition you received it
  • In its original packaging
  • Complete, with all parts, accessories and free gifts included

Items That Cannot Be Returned

  • Items that have been used, installed, washed or damaged by the customer
  • Items without their original packaging or missing parts
  • Products on clearance or final sale, if marked as such on the product page

Reasons for Return

  • Damaged or defective product: we offer a replacement or a full refund.
  • Wrong item received: we send the correct item or give a full refund.
  • Wrong size or fit, or a change of mind: we offer an exchange for another size, model or product.

Note: slight color differences from product photos are normal, because of lighting and screen settings, and are not considered a defect.

How to Return

  1. Contact us within 7 days on WhatsApp or by email, with:
    • your order number;
    • photos or a video of the item and its packaging;
    • the reason for the return.
  2. Our team will review your request and share the return address.
  3. Pack the item securely in its original packaging and send it back.
  4. Once we receive and check the item, we will send your replacement or exchange, or transfer your refund to your bank account, usually within 5–7 working days.

Return Shipping Charges

  • Damaged, defective or wrong item: AutoCraft pays the return shipping.
  • Exchange for any other reason: the customer pays the return shipping.

Important
COD parcels cannot be opened before payment. If there is a problem with your order, please pay the courier and then contact us right away. We’ll sort it out.

Contact Us
📞 Phone / WhatsApp: 0305 1221555
✉️ Email: official.autocraft.pk@gmail.com
🌐 Website: www.autocraft.pk

Thank you for shopping with AutoCraft!