Refund policy
Refund & Exchange Policy
At AutoCraft, we want you to be happy with your purchase. If something isn’t right, here’s how we can help.
7-Day Return & Exchange Window
You can request a return or exchange within 7 days of receiving your order. Requests after 7 days cannot be accepted.
To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging
- Complete, with all parts and accessories included
Exchanges
Any eligible item can be exchanged for a different size, model or product, for example if a cover or mat doesn’t fit your car.
Refunds
Refunds are given only if:
- The product arrived damaged or defective, or
- You received the wrong item
Please note: slight color differences between the product and its photos are normal, because of lighting and screen settings, and are not considered a defect. If you’re unsure whether something is a defect, just contact us and we’ll do our best to help.
How to Return or Exchange
- Contact us within 7 days on WhatsApp or by email, with your order number and photos or a video of the item.
- Once your request is approved, send the parcel back to the address we provide.
- When we receive and check the item, we will:
- send the replacement, for exchanges, or
- transfer the refund to your bank account, usually within 5–7 working days.
Return Shipping Costs
- Damaged, defective or wrong item: AutoCraft pays the return shipping.
- Exchange for any other reason: the customer pays the return shipping.
Contact Us
📞 Phone / WhatsApp: 0305 1221555
✉️ Email: official.autocraft.pk@gmail.com
🌐 Website: www.autocraft.pk
